Capital Area Behavioral Health Collaborative, Inc. - Consumer Surveys

Consumer Surveys

CABHC believes that surveys are an important way to learn about customer satisfaction, and to learn how the delivery of services impacts the lives of Members. Consumer Satisfaction Services, Inc. (CSS) uses a survey designed to learn directly from individuals and families impacted by mental illness and/or persons in recovery. CABHC contracts with Consumer Satisfaction Services to design and conduct the survey throughout the five county territory. The participants are selected at random from those who have received MH services or in surveys conducted at treatment sites for D&A. Participation in the survey are voluntary, and strict confidentiality is maintained. Additional information about CSS may be obtained by visiting their web site at www.css-pa.org. The surveys are shared with the Counties, CABHC and CBHNP and are to be used as part of the Quality Assurance/Quality Improvement process. The results of the surveys are available by clicking on a survey from the list below.

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If you would like to discuss the survey process further, please call Scott Suhring, CEO of CABHC, Inc. at (717) 671-7190.

* Nine (9) month fiscal year due to conversion to a July 1 – June 30 fiscal year effective July 1, 2007.

** Second and Third Quarters Combined

Consumer Surveys

Fiscal Year 2001-2002

Fiscal Year 2002-2003

Fiscal Year 2003-2004

Fiscal Year 2004-2005

Fiscal Year 2005-2006

Fiscal Year 2006-2007*

Fiscal Year 2007-2008

Fiscal Year 2008-2009

Fiscal Year 2009-2010