CABHC, along with PerformCare, has implemented a quality management program that includes a continuous quality improvement process. This process includes monitoring members’ use of services to ensure that provider networks are delivering quality, accessible, and timely care. Consumers, persons in recovery, and family members have the opportunity to participate in program monitoring.
CABHC conducts performance improvement projects that are designed to achieve, through ongoing measurements and intervention, significant and sustainable improvement in clinical care and non-clinical care areas that are expected to advance positive health outcomes and member satisfaction. A quality improvement report is prepared annually for the Board and the Commonwealth of Pennsylvania. After acceptance by the Board, this report is made available to all stakeholders and the public.