Consumer Surveys


FY 2014-15
Q1 Report   Q2 Report   Q3 Report

FY 2013-14
Q1 Report   Q2 Report   Q3 Report
Q4 Report   Annual Report

FY 2012-13
Q1 Report   Q2 Report   Q3 Report
Q4 Report   Annual Report

FY 2011-12
Q1 Report   Q2 Report   Q3 Report
Q4 Report   Annual Report

FY 2010-11
Q1 Report   Q2 Report   Q3 Report
Q4 Report   Annual Report

These documents are formatted in Adobe Portable Document Format (PDF). They require Acrobat Reader in order to be viewed properly. If you do not have Acrobat Reader, you may download it at no cost from Adobe’s web site.

Consumer Surveys

CABHC believes that surveys are an important way to learn about customer satisfaction, and to learn how the delivery of services impacts the lives of Members. Consumer Satisfaction Services, Inc. (CSS) uses a survey designed to learn directly from individuals and families impacted by mental illness and/or persons in recovery. CABHC contracts with CSS to design and conduct the survey throughout the five county territory. The participants are selected at random from those who have received MH services or in surveys conducted at treatment sites for D&A. Participation in the survey are voluntary, and strict confidentiality is maintained. Additional information about CSS may be obtained by visiting their website. The surveys are shared with the Counties, CABHC and PerformCare and are to be used as part of the Quality Assurance/Quality Improvement process. The results of the surveys are available by clicking on a survey from the list.

Please contact us if you would like to discuss the survey process further or access surveys from prior years dating back to 2001.